FAQs

1. General Information

What does Woodora Cut sell?
Woodora Cut provides high-quality digital files designed for laser cutting and crafting.

Are your products physical items?
No. All products are digital downloads. No physical items will be shipped.

2. Orders & Downloads

How will I receive my files?
After purchase, you will receive a download link on the confirmation page and via email.

When will I receive my files?
Files are available instantly after successful payment. In rare cases, it may take a few minutes.

I didn’t receive my email. What should I do?
Please check your spam or promotions folder. If you still cannot find it, contact us at support@woodoracut.com.

Can I download my files again later?
Yes. You can re-download your files anytime using your original access link or by contacting support.

3. File Details

What file formats are included?
Most products include formats such as SVG, DXF, AI, or PDF. Please check each product description for details.

Are the files ready to use?
Yes. Files are optimized for laser cutting. Minor adjustments may be required depending on your setup.

Are your designs beginner-friendly?
Yes. Our designs are suitable for both beginners and experienced users.

4. Compatibility

Will these files work with my machine?
Our files are compatible with most laser cutting machines that support standard formats. However, it is your responsibility to ensure compatibility.

Do you provide instructions?
We offer basic guidance if needed, but users should have a working knowledge of their tools and software.

5. Payments & Refunds

Do you offer refunds?
Due to the nature of digital products, all sales are final. Refunds are only issued for:

  • File delivery failure
  • Corrupted or unusable files
  • Duplicate charges

What if I purchased by mistake?
We do not offer refunds for accidental purchases. Please review product details carefully before checkout.

6. Usage & License

Can I use the files commercially?
Usage depends on the license provided. Please review the product description for details.

Can I resell or share the files?
No. Redistribution, resale, or sharing of digital files is strictly prohibited.

7. Support

How can I contact support?
For assistance, please email:
support@woodoracut.com

We aim to respond within 24 hours.

8. Important Notice

  • All products are digital downloads
  • No physical items will be shipped
  • Customers are responsible for checking compatibility before purchase
  • By purchasing, you agree to our policies